Conflict Resolution

February 9th from 9:00 a.m. to 11:00 a.m.

Cost: $49

This interactive virtual workshop is applicable to all utility employees and supervisors who face conflicts with co-workers, contractors and customers and who want to learn techniques to effectively resolve disputes and disagreements. Participants will learn: 

• Causes of conflict

• Conflict Styles

• Communication techniques to resolve conflict

• Positive attitude and language

 

Managing Job Performance

March 9th from 1:00 p.m.to 3:00 p.m.

Cost: $49

This interactive virtual workshop is relevant for team leaders, supervisors, managers and anyone aspiring for a leadership role.  Gaining knowledge and skills to effectively lead people and manage the day-to-day operations is necessary for success.  Upon completion, participants will learn to: 

• Identify differences between a leader and a manager

• Explore successful methods to delegate

• Track and document performance

• Handle performance issues effectively and confidently

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Ethics

April 22nd from 9:00 a.m. to 11:00 a.m.

Cost: $49

This interactive virtual workshop is geared towards all staff and focuses on real life ethical dilemmas. 

The purpose of ethics training is to help participants judge the honest legitimacy of their decisions, enabling

them to apply moral principles and values in their daily actions and choices on-the-job.

Upon completion, participants will learn to: 

• Define ethics

• Learn the benefits of an ethical work environment

• Avoid conflicts of interest

• Understand the importance of confidentiality

• Work with contractors and consultants appropriately

 

Training approved for 2 CPEs for MDE non-process training and DPOR Utility Management training.  Certificate will be sent a week or so after the training.

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CANCELLATION POLICY:  A refund, less $10 administration fee, will be given if Starfish Consulting is notified at least 7 days prior to the date of the class.  No refunds will be given for cancellations with less than 7 days notice, substitutions, however, are permitted.  

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