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Conflict Resolution
August 31st
8 a.m. to 1 p.m.
125 US dollars
$125
Limerick Street
Service Description
This interactive virtual workshop is applicable to all utility employees and supervisors who face conflicts with co-workers, contractors and customers and who want to learn techniques to effectively resolve disputes and disagreements. Participants will learn:
Causes of conflict
Conflict Styles
Communication techniques to resolve conflict
Positive attitude and language